Delivering IT Support and Services to Schools in Barnet


Category: Education

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Barnet Case Study Capita Mits Article

The London Borough of Barnet is located in North London, with more than 390,000 residents, it is the largest London borough by population. Capita has worked with Barnet Local Authority since 2013 to deliver key services including HR, payroll and IT. As part of the partnership, Capita Managed IT Solutions provides IT services and support to approximately 70 primary and secondary schools in Barnet.

Schools IT Service

The Schools IT support service is focused on ensuring schools receive IT support tailored to their individual needs, and in line with their school’s specific IT vision.

Schools have the option to choose from a portfolio of support services, including support of their IT network and servers, school administration, hardware warranty and onsite support.

The administration support covers the schools Management Information System (MIS) including technical support in addition to advice and guidance on meeting statutory requirements. The portfolio of support services ensures the IT environment is reliable with no disruption to learning and teaching.

The Service Desk located in Barnet is staffed with technical specialists to resolve issues and allocate engineers when required.

Capita work as Barnet’s trusted IT partner with individual schools to guide and support their IT plans and vision. It provides consultancy on the best hardware and infrastructure choices, identifying where best to allocate limited budgets and how to effectively plan for the future.

Capita also works with each individual school in Barnet to deliver training, ensuring they achieve the best possible outcomes with emerging technologies.


Brunswick Park and Nursery School

Brunswick Park School is a community primary school in Barnet with 432 pupils aged 3-11. The school was working with 3 different IT providers for support of its administration and curriculum IT services, which was difficult to manage and was not representing the best value for money. The school also purchased software licences from multiple resellers, which often caused duplication and over-expenditure. Following an audit of the school’s ICT infrastructure and spending, Capita consolidated the licensing and IT services into one support service, providing Brunswick Park School with significant cost and efficiency savings.  

Since the school’s server infrastructure and backup solution was outdated, Capita designed a new virtualised server solution based on Microsoft Azure cloud technology and an off-site Disaster Recovery. The Azure cloud solution is integrated with the school’s existing IT infrastructure, providing the ability to scale the solution as the school’s needs change, as well as protecting student and staff data.  

Nancy Nash, Business Manager, Brunswick Park and Nursery School

“All schools are under increasing budget constraints. Brunswick needed a partner who would be proactive and recommend how we can save costs whilst ensuring that we continue to deliver the best IT opportunities for our pupils. Capita supported us throughout the whole process. The options were clearly explained to us so we could make an informed decision, and the project was delivered smoothly working around the school.”

Cromer Road School

Established in 1932 with a depth of history, Cromer Road School is one of the oldest schools in Barnet with 414 pupils aged 4-11. Capita worked with the school leadership team to develop a 3-year development plan. We also advised on prioritising IT projects to ensure the school achieved the maximum in line with its vision while managing its budget across 3 years.

The process began with an audit of the school’s existing IT infrastructure and contracts. From this, Capita was then able to understand the school’s vision and budget, and develop a plan in line with this. Cromer Road School has plans for a new school building, and Capita is working to ensure all IT services, hardware, and infrastructure can be extended to the new school site and facilities.

Jude Stone, Head Teacher, Cromer Road School

“We’ve been buying into the support services for many years, and we continue to be delighted by the service from the team. Schools ICT support have been proactive and responsive to our changing needs and budget, working in partnership with us to help develop a 3 year ICT development plan.”  


Jewish Community Secondary School (JCoSS) is based in Barnet and is the first state-funded Jewish cross-communal secondary school in the UK. Plans for the new school began in 2001, founded with the core foundation of academic excellence. Through extensive community support the school opened in 2010 and has been enhanced with the opening of its 6th Form Centre in 2012. With modern, state-of-the-art facilities, the school provides an engaging and stimulating learning environment for its 1100 students. 

Capita has worked with JCoSS since 2010 to provide and support an ICT service in line with the school’s vision and strategy. From initial design of the school network and infrastructure to on-going monitoring and support, Capita ensures the ICT environment is reliable and robust to eliminate any disruptions to teaching and learning.    

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