Managed Services

Smartschools offers a full range of flexible and ITIL-accredited managed services to the education sector. These can vary from simply outsourcing a single element of your IT, to a full IT Infrastructure outsource.

IT Managed Services for the Education Sector

We offer a range of flexible ITIL accredited managed services, from outsourcing a single element of your IT to a full IT infrastructure outsource. Education establishments are faced with the challenge of budgetary constraints while providing a range of emerging and innovative technologies to their students to achieve success. We can help you achieve your educational outcomes through our range of managed services, tailored to meet your exact requirements. A managed service includes some, or all of outsourced services that work in harmonisation from Service Desk to Desktop and Infrastructure, ITIL services and Application Services.

Our range of Managed Services

Service Desk & Service Management

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The core of a managed service is delivering a seamless and consistent service, giving education establishments peace of mind that their IT environment is in safe hands. A vital element of our Managed Service offering is our highly skilled Service Desk team, available 24x7x365.

The team extend your access to IT knowledge and act as a single point of contact for any IT related issues or enquiries, minimising any disruption to teaching and learning. In addition we deliver dedicated, professional and high quality Service Management, ensuring our service remains in line with your needs. Regular service reports and reviews, documented procedures on escalation paths and changes based on an ITIL framework all ensure we maintain SLA’s and monitor and measure service success. 

Desktop and Infrastructure Services

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Education technology is emerging at a rapid pace, combined with increasing demands from students to use the latest technology in the classroom, the teaching and learning environments has been transformed.  With our dynamic Managed Desktop Service, we ensure your staff and students have the right technology to meet your needs and that they are continually aligned with the latest operating updates and requirements.  Servers, storage and networks are the vital components to any establishment’s ability to use technology and communicate with end users. We deliver and manage end to end IT infrastructure from our central Data Centre, providing a reliable core IT environment that makes digital transformation of the classroom possible, and helps achieve improved educational outcomes and cost efficiencies. 

ITIL Services

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Smartschools ITIL compliant services offers enhanced value to your IT environment. Provided with true customer engagement at the centre, we work with education establishments to achieve continuous service improvement using ITIL management practices. To ensure our service is in line with your strategy, we conduct proactive reviews of the service and establishment needs. We hold regular client meetings to review service levels, system availability, SLA, change requests and developments.  With a strong focus on productivity and producing the best results for you, your staff, customers and community, we make optimum use of your internal and Smartschools skills and experience. Through consistent monitoring of services and systems against SLAs, availability of key systems is maintained, increasing confidence in your IT service.

Why a Managed Service from Smartschools?

Our Managed Services are tailored to give each education customer their own bespoke, flexible and scalable solution.

Trusted IT Partner

We understand the challenges the education sector face and work as a trusted advisor to enable our senior leadership teams and teaching staff the time and resources to focus on teaching and learning.

Specialist Expertise

Whether it be outsourcing a single element of IT or full outsource, our customer-centric approach helps education establishments achieve stress-free and secure IT environments, supported by our ITIL service desk analysts.

Innovation-First Approach

Smartschools innovative solutions ensures we foresee future technology and industry changes and adapt to meet our customers’ requirements.

Strategic Partnerships

We work in partnership with leading technology providers including Dell EMC, Microsoft and Huawei to bring the latest innovations and value to our customers.

24/7/365 Support

We provide 24/7/365 access to desktop and server support, ensuring your IT environment is always in safe hands.

Capita-Wide Capability

As part of Capita Plc we have access to a range of technology and sector experts and services. We bring over 30 years’ insight working across multiple sectors and customer types.

Our progress so far

2.5

Million students

Impacted daily by services we deliver

2,500

schools with 400,000 learners

Benefiting from Europe’s first education cloud environment and largest education managed service programme

400,000

customer contacts annually

Service desk phone calls and emails answered per year by our dedicated in-house team

Partnering with the best

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Promethean Platinum Partner
Huawei
Dell Emc
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Google For Education Capita
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Hp Partner First Gold
Hewlett Packard Enterprise